New York, NY, USa, Oct, 2017 -- Atento S.A. (NYSE: ATTO) a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, announces that Frost & Sullivan, a global consulting company specialized in growth strategies, has identified Atento as the clear leader in contact center outsourcing services in Latin America. The contact center outsourcing services market in Latin America attained $9.5 billion in revenues in 2016 and it is expected to grow at a CAGR of 6% through 2022, according to Frost & Sullivan.
In addition to the leadership position in the market at a regional level, Atento is also the market leader in Brazil, Mexico (domestic market), Chile and Peru.
Alejandro Reynal, Atento's Chief Executive Officer, commented, "Atento's sustained leadership position in the Latin American contact center outsourcing services market over the years is a direct result of our Company's long-lasting client relationships, deep vertical expertise, differentiated customer experience solutions and highly motivated employees. In an increased digitalized environment, we contribute to this leadership position by developing customer experience solutions that enhance customer satisfaction and generate competitive advantages to our clients."
The "Analysis of the Latin American Contact Center Outsourcing Services Market" annual study by Frost & Sullivan examines the trends in the Latin American contact center outsourcing services market and forecasts the market size. The study provides extensive coverage of services delivered in each local market and those provided from Latin American countries to others overseas. The study shows data for outsourcing services alone, excluding operations performed in-house and in shared services centers. Contact center outsourcing is considered by the report as a subset of the broader business process outsourcing (BPO) industry.
#contactcenterworld, @atentocorp, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, November 1, 2017
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Call Routing and Contact Center Optimization
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