News : Atento Inaugurates a New Customer Relationship Center in Pereira, Colombia
Bogota, Colombia, Sept. 17, 2015 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing (CRM/BPO) services worldwide, held the inauguration ceremony for its customer service and attention center in Tres Nevados-Pereira, in the Colombian state of Risaralda. This center brings the total number of Atento centers located in city of Pereira to three and eight in the country as a whole.
"With the opening of this new center in Pereira, Atento is reinforcing its commitment to growth in the Colombian market where we already have a large presence and serve a customer base of leading companies in their respective sectors", stated Alejandro Reynal, Chief Executive Officer of Atento. Reynal continued, "Colombia is one of the key countries in our Company's growth strategy, both for the opportunities offered by the local CRM market and for the competitive advantages that the country can offer to US companies wanting to manage their customer relationship from Latin America."
The center in Tres Nevados-Pereira will provide jobs for 1,000 agents and its opening has the support of the Risaralda state government and the Pereira city hall.
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According to Miguel Jose Lopez, General Manager of Atento Colombia, "The opening of Atento's new customer relationship center is a source of pride and satisfaction for all. Thanks to centers such as the one in Tres Nevados-Pereira, companies that place their trust in Atento can benefit from cutting-edge, end-to-end customer experience solutions offered from an advanced, omni-channel platform with the ability to adapt to the needs of brands that seek to elevate their customer experience into a major competitive advantage."
Atento's modern facilities in Pereira occupy approximately 4,700 m2 built over three floors. The facilities have training rooms, a canteen and rest and recreation areas, as well as a biometric access control system. The center is also fully accessible for people with disabilities.
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
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