News : Atento Named a Leader in Gartner´s Magic Quadrant
New York, NY, USA, Feb 4, 2016 -- Atento S.A. (NYSE: ATTO), has been named a Leader in Gartner´s Magic Quadrant assessing companies that provide Customer Management Contact Center Business Process Outsourcing (BPO) services1 . In addition, the same report places Atento as the company with the highest execution ability among those participating in the research.
Focused strategy, commitment to customer experience and execution has established Atento as a reference company worldwide for customer management and business process outsourcing. Atento Chief Executive Officer Alejandro Reynal said that customer experience is a key source of competitive advantage in today's increasingly digital world, and accounts for a company's sustained and growing reputation. "In this context, we are transforming the way companies manage their customer relations through solutions that increase business efficiency, drive higher customer satisfaction and build long-term loyalty" said Mr. Reynal.
"I believe our position among the leaders in the Gartner´s Magic Quadrant reflects the value that we deliver to our clients and the solid relationships that we maintain with them. As you can imagine, Atento people around the globe are extremely proud of this recognition, and see it as further confirmation that the path we are on is the right one – for our clients and our company."
Posted by Veronica Silva Cusi, news correspondent
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About Atento S.A.:
Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, February 5, 2016