News : Atento Opens Operations Command Center in Mexico
Mexico City, Mexico, June 18, 2015 -- Atento (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services worldwide has opened an Operations Command Center in Mexico DF to serve the Americas Region. This new Command Center is one of three set up by Atento in the last year, with the other two located in Sao Paulo, serving the Brazil Region, and Madrid (opening in July), to serve the EMEA Region.
The Company will be able to monitor and manage, in real time and from a central location, key processes for customer relationship centers across 11 different countries (Mexico, Colombia, El Salvador, Guatemala, Panama, Puerto Rico, US, Argentina, Uruguay, Chile and Peru).
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The Atento´s Americas Command Center will employ more than 100 highly specialized professionals, 84 of them already on board, and will also host in the same facilities an HR Excellence Center, responsible for driving innovation in attraction, selection and recruiting of agents.
"Mexico DF is a perfect location for this new Operations Command Center," said Miguel Matey, Atento Mexico and Americas North Director. "Over recent years, we have become a major hub for developing multichannel customer experience solutions for the telco and banking sectors. With the Command Center, we are expanding our capabilities to drive innovation in operations management in the Spanish and English speaking markets of Atento in Latin America."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Friday, June 19, 2015
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