News : Atento Receives 3 LATAM Awards for its Digital Customer Experience Solutions
Bogota, Colombia, May, 2017 -- Atento S.A., a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has received three LATAM Awards recognizing the best providers of customer experience services and solutions in Latin America. The awards ceremony was held on 11 May at the Andean Congress of Contact Centers and CRM in Bogota, Colombia.
At the 2017 edition of the LATAM awards, Atento received the following recognitions:
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Alejandro Reynal, Atento CEO, said, "Our company has once again been recognized for the innovation and quality of its customer experience solutions at the prestigious LATAM Awards. On this occasion, the recognition goes to Atento's digital capabilities, which allow us to offer our clients end-to-end solutions to become more competitive in a changing and increasingly digitalized world." Alejandro Reynal added, "We have also received the industry recognition for the growing digitalization of our company's internal business processes, like the training of our customer experience agents. This digitalization makes our processes more efficient and strengthens our leadership position in the Latin American CRM/BPO sector."
The LATAM Awards main goal is to promote and reward best practices in the CRM/BPO industry in countries such as Argentina, Brazil, Colombia, and Mexico. The awards are given out annually by the ALOIC (Latin American Alliance of Customer Interaction Organizations). In order to participate, companies must have received a national award the previous year recognizing their efforts in the same field, such as the Amdia Prize in Argentina, the CIC Award in Brazil, or the National Prize for Excellence in the Contact Center and BPO Industry in Colombia, among others.
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Tuesday, May 16, 2017
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