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News : Atento Receives Global Customer Award in the Commercial Category
Chicago, IL, USA, June 28, 2016 -- Verint(R) Systems Inc. (Nasdaq: VRNT) announced that it has named Atento the top Engage Global Customer Award winner in the Commercial category in 2016. This honor was presented at the Verint Engage™ 2016 Global Customer Conference taking place this week at the Hilton Chicago.
Atento, a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, was recognized for its process focus, organization design, and consistent execution across the entire operations lifecycle to deliver the best customer experience. Atento has excelled in the use of innovative technology such as Verint Workforce Optimization™ (WFO) software in their operations to optimize processes such as scheduling, resource pooling and real time quality monitoring.
"At Atento we are committed to using the best technology to enhance the performance of our operations and deliver outstanding value to our clients." Says Michael Flodin, Atento Chief Operating Officer. "Receiving the Engage Global Customer Award in the Commercial category from Verint is a great achievement for us, we are thrilled to be recognized for our efforts in bringing business value and innovation to our clients and their customers."
"This outstanding Engage Global Customer Award goes to an organization that is considered a ‘great place to work’ by employees worldwide and the leader in the provision of CRM BPO services and solutions in Latin America. Contributing to this success is Atento's ability to integrate technology as part of its human resource processes and workforce optimization", says Nancy Treaster, Senior Vice President and General Manager, Strategic Operations, Verint Enterprise Intelligence Solutions™. "We’re delighted to honor Atento for its leadership in establishing and managing superior customer service delivery standards across its global network."
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Wednesday, June 29, 2016