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News : Atento Receives the Award Top Employer in Spain and Brazil

#contactcenterworld, @atentocorp, @topemployer

Madrid, Spain, Feb 11, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized in two different countries with the Top Employer Award, a worldwide certification applied by the Top Employers Institute, based in the Netherlands and operating in 119 countries, on all continents. The result came after an exhaustive analysis of the company's human resources policies, in which aspects such as remuneration and benefits, culture, learning and development were evaluated.

Annually, the Top Employers Institute conducts an analytical study of the conditions that companies offer to their professionals. Top Employers is positioned as one of the most prestigious international certifications, validating the commercial and organizational conditions of the companies.

In Spain, it is the tenth consecutive year that the company receives the distinction, which reinforces Atento's commitment to place workers at the center of its operations. "It is a great honor for us to obtain, for the tenth consecutive year, a certificate of this importance, since it shows our firm commitment to employees. Undoubtedly, a clear example of our commitment to the culture of effort and talent that, for more than a decade, we are implementing in our organization with the objective of having the best group of highly specialized and trained professionals. This certification is a great incentive to continue working intensely in the creation and implementation of our business strategy in which people are the priority ", says José María Pérez Melber, General Director of Atento Spain.

"People are the fundamental pillar of our strategy. Our goal is that each employee feels satisfied and motivated to continue their professional development and face new challenges, always offering the best experience for the consumers of the companies that hire us. To achieve this, we work daily to ensure stimulating and inclusive work environments. Achieving Top Employer certification for another year is a great recognition of the dedication of everyone in the Atento team. We are very proud", says Ana Marcia Lopes, Vice President of Human Resources, Internal Communication and Corporate Social Responsibility of Atento Brazil.

Carlos López-Abadía, CEO of Atento, completes: "The differential of Atento is the people who work here. Alongside with our technology, they form the pillar of the company's future strategy, while the growth of our employees is our own growth. We are very proud that our focus on people has been recognized for many years, that motivates us to continue in this direction".

#contactcenterworld, @atentocorp, @topemployer

Posted by Veronica Silva Cusi, news correspondent
Source: Atento


About Atento:
Company LogoAtento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Thursday, February 13, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

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OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

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Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Descriptive Monitoring Activity Dashboard
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PH: 1+480-435-9390
 

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