Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Atento Receives the Award Top Employer in Spain and Brazil

#contactcenterworld, @atentocorp, @topemployer

Madrid, Spain, Feb 11, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized in two different countries with the Top Employer Award, a worldwide certification applied by the Top Employers Institute, based in the Netherlands and operating in 119 countries, on all continents. The result came after an exhaustive analysis of the company's human resources policies, in which aspects such as remuneration and benefits, culture, learning and development were evaluated.

Annually, the Top Employers Institute conducts an analytical study of the conditions that companies offer to their professionals. Top Employers is positioned as one of the most prestigious international certifications, validating the commercial and organizational conditions of the companies.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

In Spain, it is the tenth consecutive year that the company receives the distinction, which reinforces Atento's commitment to place workers at the center of its operations. "It is a great honor for us to obtain, for the tenth consecutive year, a certificate of this importance, since it shows our firm commitment to employees. Undoubtedly, a clear example of our commitment to the culture of effort and talent that, for more than a decade, we are implementing in our organization with the objective of having the best group of highly specialized and trained professionals. This certification is a great incentive to continue working intensely in the creation and implementation of our business strategy in which people are the priority ", says José María Pérez Melber, General Director of Atento Spain.

"People are the fundamental pillar of our strategy. Our goal is that each employee feels satisfied and motivated to continue their professional development and face new challenges, always offering the best experience for the consumers of the companies that hire us. To achieve this, we work daily to ensure stimulating and inclusive work environments. Achieving Top Employer certification for another year is a great recognition of the dedication of everyone in the Atento team. We are very proud", says Ana Marcia Lopes, Vice President of Human Resources, Internal Communication and Corporate Social Responsibility of Atento Brazil.

Carlos López-Abadía, CEO of Atento, completes: "The differential of Atento is the people who work here. Alongside with our technology, they form the pillar of the company's future strategy, while the growth of our employees is our own growth. We are very proud that our focus on people has been recognized for many years, that motivates us to continue in this direction".

#contactcenterworld, @atentocorp, @topemployer

Posted by Veronica Silva Cusi, news correspondent
Source: Atento


About Atento:
Company LogoAtento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Thursday, February 13, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 586 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =