News : Atento ReceivesFfive LATAM and CIC Awards for Customer Experience
Madrid, Spain, June 30, 2015 -- Atento (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services worldwide has been recognized with five distinctions at the 2015 LATAM and CIC awards for best customer experience. The awards ceremony took place last evening within the framework of the International Congress for Customer Experience Management held in Sao Paulo, Brazil.
The LATAM Awards main goal is to promote and reward best practices in the CRM/BPO industry in countries such as Argentina, Brazil, Colombia and Mexico. The awards are granted every year by ALOIC (Alianza Latinoamericana de Organizaciones para la Interaccion con el Cliente).
Atento won the following LATAM awards at the 2015 ceremony:
LATAM Gold for Best Human Resources Management
LATAM Silver for Best Company Strategy
LATAM Bronze for Best Outsourcing Company
The CIC awards recognize best practices and excellence in customer experience management in Brazil.
Atento won the following CIC awards in the category of Outsourcing Contact Center Company:
CIC Gold for the practice Excellence in Customer Service
CIC Bronze for the practice Innovating Leadership
According to Alejandro Reynal, Atento´s CEO "Once again Atento has been recognized for the innovation and quality of our customer experience solutions. We adapt these solutions to the specific needs of each company to enable them to develop long-term relationships with their final customers. We are very proud to receive the LATAM and CIC recognitions which help reinforce our leadership position in Latin America as providers of innovative and excellent customer experience services and solutions."
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Thursday, July 2, 2015