News : Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa
Madrid, Spain, Nov, 2018 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized with the Best Outsourcer in Customer Service Award in Spain for its service and operation with Endesa. The recognition was granted as part of the CRC Gold awards, the benchmark awards for the customer relationship management industry in Spain.
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Atento's services with Endesa, which began in 2015, receive this recognition thanks to the work of more than 300 agents who provide customer service from Barcelona in the retail, enterprise and new supply businesses of the company. The service is also provided from the Bogotá platform with more than 200 agents. The service is an example of how the effectiveness and excellence of Atento's services are fully integrated into Endesa's strategy, making it a benchmark in quality throughout the sector.
"We are particularly pleased with this recognition since we believe Endesa's customer service to be the best example of how innovation and quality can go hand in hand. With that goal in mind we have successfully integrated Atento's innovative value proposition into Endesa's customer relationship strategy," said José María Pérez Melber, Managing Director of Atento Spain and EMEA Region.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Atento
Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Endesa is Spain's largest electricity company and the second largest operator in the gas segment.
Published: Monday, November 5, 2018
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