Madrid, Spain, Nov, 2018 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized with the Best Outsourcer in Customer Service Award in Spain for its service and operation with Endesa. The recognition was granted as part of the CRC Gold awards, the benchmark awards for the customer relationship management industry in Spain.
Atento's services with Endesa, which began in 2015, receive this recognition thanks to the work of more than 300 agents who provide customer service from Barcelona in the retail, enterprise and new supply businesses of the company. The service is also provided from the Bogotá platform with more than 200 agents. The service is an example of how the effectiveness and excellence of Atento's services are fully integrated into Endesa's strategy, making it a benchmark in quality throughout the sector.
"We are particularly pleased with this recognition since we believe Endesa's customer service to be the best example of how innovation and quality can go hand in hand. With that goal in mind we have successfully integrated Atento's innovative value proposition into Endesa's customer relationship strategy," said José María Pérez Melber, Managing Director of Atento Spain and EMEA Region.
Posted by Veronica Silva Cusi, news correspondent
Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
Endesa is Spain's largest electricity company and the second largest operator in the gas segment.
Published: Monday, November 5, 2018
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