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News : Atento Recognized as One of the Most Innovative Companies in Brazil

#contactcenterworld, @atentocorp

Sao Paulo, Brazil, July 5, 201 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized as the 2nd most innovative company in the services sector according to the Valor Inovação and Strategy& ranking. The ranking evaluates in a consistent and systematic manner the innovation practices of companies operating in Brazil in different economic activities.

The company came in 63th place in the overall ranking, being considered one of the 150 most innovative companies in the country. This recognition reflects the work done by the company to innovate in the delivery of end to end customer experience solutions. The ranking highlights Atento’s investments in research on new technologies, such as WebRTC, Machine Learning and NLP and the implementation of new service channels (WhatsApp, video support, bots) in the Atento ommnichannel platform.

Dimitrius Oliveira, Managing Director of Atento in Brazil said "This result makes us a very proud and proves that we are on the right track towards the business transformation that we are developing in our company, investing in technology, processes and people innovations to always deliver the best customer experience in the market." Mr. Oliveira added "This achievement was possible due to the efforts of our employees and their continuous dedication to ensure that the relationship journey between consumers and brands is always the best".

#contactcenterworld, @atentocorp

Posted by Veronica Silva Cusi, news correspondent
Source: Atento


About Atento:
Company LogoAtento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Tuesday, July 9, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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