Sao Paulo, Brazil, July 5, 201 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized as the 2nd most innovative company in the services sector according to the Valor Inovação and Strategy& ranking. The ranking evaluates in a consistent and systematic manner the innovation practices of companies operating in Brazil in different economic activities.
The company came in 63th place in the overall ranking, being considered one of the 150 most innovative companies in the country. This recognition reflects the work done by the company to innovate in the delivery of end to end customer experience solutions. The ranking highlights Atento’s investments in research on new technologies, such as WebRTC, Machine Learning and NLP and the implementation of new service channels (WhatsApp, video support, bots) in the Atento ommnichannel platform.
Dimitrius Oliveira, Managing Director of Atento in Brazil said "This result makes us a very proud and proves that we are on the right track towards the business transformation that we are developing in our company, investing in technology, processes and people innovations to always deliver the best customer experience in the market." Mr. Oliveira added "This achievement was possible due to the efforts of our employees and their continuous dedication to ensure that the relationship journey between consumers and brands is always the best".
Posted by Veronica Silva Cusi, news correspondent
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Tuesday, July 9, 2019
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