#contactcenterworld, @atentocorp
Sao Paulo, Brazil, July 5, 201 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized as the 2nd most innovative company in the services sector according to the Valor Inovação and Strategy& ranking. The ranking evaluates in a consistent and systematic manner the innovation practices of companies operating in Brazil in different economic activities.
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The company came in 63th place in the overall ranking, being considered one of the 150 most innovative companies in the country. This recognition reflects the work done by the company to innovate in the delivery of end to end customer experience solutions. The ranking highlights Atento’s investments in research on new technologies, such as WebRTC, Machine Learning and NLP and the implementation of new service channels (WhatsApp, video support, bots) in the Atento ommnichannel platform.
Dimitrius Oliveira, Managing Director of Atento in Brazil said "This result makes us a very proud and proves that we are on the right track towards the business transformation that we are developing in our company, investing in technology, processes and people innovations to always deliver the best customer experience in the market." Mr. Oliveira added "This achievement was possible due to the efforts of our employees and their continuous dedication to ensure that the relationship journey between consumers and brands is always the best".
#contactcenterworld, @atentocorp
Posted by Veronica Silva Cusi, news correspondent
Source: Atento
About Atento:
Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America.
With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees.
Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others.
In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide.
Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
Published: Tuesday, July 9, 2019
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