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News : Atento Recognized as the Company With the Highest Digital-Maturity Index

#contactcenterworld, @atentocorp

Sao Paulo, Brazil, Dec, 2018 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has been recognized as one of the companies with the highest digital maturity level in Brazil and the number one in digital maturity in the Telecommunications and Technology sector. The study was conducted by the newspaper Valor Economico, one of the most influential business publications in Brazil, and the consulting firm McKinsey & Company.

The research evaluated digital and analytics capabilities as well as digital maturity in 124 companies encompassing sectors such as financial services, payment methods, retail, telecommunications and technology, infrastructure and transportation, basic industry, advanced industry, consumer goods and others. The study also analyzed factors such as strategy, capabilities, culture and organizational structure. In each area, 22 management practices were analyzed, ranging from digital marketing to talent management and governance.


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Alejandro Reynal, Atento’s Chief Executive Officer, commented, "We are very pleased to be recognized as the company with the highest level of digital maturity in Brazil in the telecommunications and technology sector according to the Valor Economico and McKinsey ranking. It recognizes our Company’s commitment to digital transformation best reflected by the launch of Atento Digital and the evolution of our value offer towards digital customer experience solutions." Reynal added "Today, Atento is a company at the forefront of the digital innovation in its sector and has become a strategic partner for companies that wish to maximize the potential offered by digitalization throughout the customer's life cycle."

According to Jacques Chicourel, the Director of Atento Digital, "Our global digital business unit was created with the goal of consolidating Atento’s digital assets and increasing our ability to generate value for companies that compete in the midst of a digital and technological transformation." "Atento Digital also incorporates new digital skills into our company to accelerate our own transformation process and increase Atento’s ability to support companies facing digital challenges" added Mr. Chicourel.

#contactcenterworld, @atentocorp

Posted by Veronica Silva Cusi, news correspondent
Source: Atento


About Atento:
Company LogoAtento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Tuesday, December 18, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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