News : Atento Selected Agency of the Year by the Direct Marketing Association of Brazil
Sao Paulo, Brazil, June 8, 2016 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, has been recognized for the third consecutive year as Agency of the Year in the Call Center/Contact Center Category by the Brazilian Association of Direct Marketing (ABEMD). The prize was granted at the awards ceremony of the 22nd edition of the ABEMD awards, held in Sao Paulo.
The company also won six ABEMD awards for the customer experience solutions developed in collaboration with clients from different sectors. A special recognition went to the project "100% Online - Digital Channels for Sales", developed in partnership with Santander, which achieved the Best of the Best award in the Call Center/Contact Center category.
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Atento solutions recognized included:
Bronze - Customer Benefit: Improvement to the replacement car granting procedure - Client: Ford
Bronze - Returns, "Via Varejo Complain Here" - Client: GPA
Silver- Providing a Quality Service over Multiple Channels- Client: Mapfre
Gold - #VemComigo – from consumer to follower; I like this relationship! - Client: Sony
Gold - 100% Online – Digital Channels for Sales- Client: Santander
Best of the Best - Call Center/Contact Center Category: 100% Online – Digital Channels for Sales - Client: Santander
"It is a great honor to be recognized once again, along with our clients, by an organization of such prestige as ABEMD", says Atento´s Brazil General Director Mario Camara. In his words, "These awards reflect the commitment of Atento to be each day a more agile and dynamic company, as well as enhance the quality of the services we offer to companies operating in an increasingly digital environment".
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Friday, June 10, 2016
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