Madrid, Spain, Nov, 2019 -- Atento S. A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has signed a strategic collaboration agreement in Spain with UiPath, a software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. This strategic alliance between the two companies shows Atento’s firm commitment to actively contribute to digital transformation in the area of customer experience.
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Applying UiPath’s technology contributes to optimizing operations by automating processes that can be carried out by intelligent ‘robots,’ always with the aim of improving the end customer experience. Atento will have access to technology that, applied to specific contact center processes, will allow customer service professionals to carry out their daily activities with greater efficiency, eliminating repetitive and tedious processes. Instead, such processes will be handled by the ‘bots’ they have trained themselves, which also learn continuously.
According to José María Pérez Melber, Managing Director of Atento EMEA, "Applying RPA technologies in the services offered by Atento represents a great differential value in the sector and positions us as a benchmark actor in the industry, allowing us to increase the efficiency of company processes and improve the end customer experience. Having UiPath as a strategic partner reinforces our commitment to maximizing the benefits of digital for our clients."
Posted by Veronica Silva Cusi, news correspondent
Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
UiPath is the "automation first" era - championing a robot for every person and enabling robots to learn new skills through artificial intelligence (AI) and machine learning (ML). Through training, UiPath brings digital era skills to millions of people around the world, improving business productivity and efficiency, employee engagement, and customer experience.
Published: Monday, November 11, 2019
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