Sao Paulo, Brazil, Feb 24, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, was the big winner in the "Services" category during the 10th edition of the PERC Award. The honor is granted by Grupo Fleury, a medical and health organization to the main suppliers in its chain. The award ceremony took place in São Paulo (SP) and brought together representatives of the 65 companies evaluated this year.
Atento achieved the best results in five dimensions: Quality, Terms & Conditions, Sustainability, Compliance and Creativity & Innovation, surpassing nine other companies. For Dimitrius Oliveira, Regional Director for Brazil, receiving this recognition, coming from a very important client such as Grupo Fleury, has a special meaning. "Fleury has been with Atento for almost ten years and this award reinforces that the two companies are aligned in their purposes with regard to not only providing the best services, but also in culture and values, in caring for consumers and the importance of delivering the best experience to them ", says the Director.
The certification was created in 2010, as part of the Excellence in Relationship with the Supply Chain Program - or PERC (Programa de Excelência em Relacionamento com a Cadeia de Fornecimento, in Portuguese), the title given to the award. The project aims to improve the Group's communication and relationship with its supplier base, thus ensuring quality and continuous improvement in processes and strengthening the relationship between provider and service taker. In 2019, the best companies were recognized in five categories: Inputs, IT and Telecom, Services, Facilities and Technical Services.
Posted by Veronica Silva Cusi, news correspondent
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Wednesday, February 26, 2020
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