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News : Frost & Sullivan Identifies Atento in Leadership Position
New York, NY, USA, Nov, 2018 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, announces that Frost & Sullivan, the global consulting company specialized in growth strategies, has identified Atento as the clear leader in contact center outsourcing services in Latin America according to its annual study, "Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023."
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In addition to being the leader at the regional level, Atento is also the market leader in Brazil, Argentina, Chile, Peru and Mexico (in Mexico when considering the domestic market1).
Alejandro Reynal, Atento’s Chief Executive Officer, commented, "Atento’s sustained leadership position in the Latin American contact center outsourcing services market over the years is a direct result of our Company´s long-lasting client relationships, deep vertical expertise, differentiated customer experience solutions and highly motivated employees. In an increased digitalized environment, we contribute to this leadership position by developing customer experience solutions that enhance customer satisfaction and generate competitive advantages to our clients." Mr. Reynal added "I would like to thank all of our clients and employees for their ongoing support which has helped us maintain the top position in this regional market and its key geographies over the years".
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Atento
Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, November 16, 2018
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