Sao Paulo, Brazil, July, 2019 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, was awarded with three LATAM Awards for the excellence of its customer experience and business process outsourcing solutions.
The following cases have been recognized in the 2019 edition of the LATAM Awards:
- LATAM Gold Best Third Partner Company Operation for the case "Fórum Vivo" developed in partnership with Vivo Brazil
- LATAM Silver Best Human Capital Management for Atento’s human capital management practices in Colombia
- LATAM Bronze Best Customer Operations in Public Sector for the case "Teleworking: first case of citizen services 3.0" developed by Atento for the public sector in Argentina
Carlos Lopez-Abadia, Atento CEO mentioned, "At Atento we work closely with our clients to develop innovative customer experience solutions that increase customer satisfaction and deliver business efficiencies, thus becoming a source of competitive advantages for our clients." López-Abadía added, "We are very proud of being recognized by the industry for this work and for our ability to innovate in today’s increasingly digitalized business environment."
The LATAM Awards are the most important recognitions in Latin America in the CRM/BPO industry. Their main goal is to promote and reward best practices in the industry across the region. The award is organized annually by ALOIC (Latin American Alliance of Customer Interaction Organizations). Participating companies must have received a national award in the same field the previous year.
Posted by Veronica Silva Cusi, news correspondent
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Monday, July 8, 2019
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