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News : Athens Airport’s Call Center Wins Award for Offering Excellent Services

#contactcenterworld, @tp_greece

Athens, Greece, July, 2019 -- The call center of Athens International Airport (AIA) has been honored for a second year at the annual "Teleperformance Greece CRM Grand Prix Customer Service Awards".

Established by Teleperformance Greece, a member of the Teleperformance group, the awards aim to promote and reward the best contact centers.

According to an announcement, AIA won the silver award for the excellent services offered daily in 2018 by its call center team, which responded to thousands of calls in a timely manner.

"We are very happy for the silver award… Congratulations to our people who everyday give their best, working in significantly demanding conditions, to respond to the phone calls of the passengers with courtesy, willingness and absolute professionalism," said AIA Terminal Services Manager George Zervoudis.
Athens International Airport.

The "Teleperformance Greece CRM Grand Prix Customer Service Awards" was held for the 20th consecutive year in Athens, with the participation of 44 companies from six business sectors, that employee more than 4,200 individuals in their contact centers.

#contactcenterworld, @tp_greece

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.gtp.gr


About Teleperformance Greece:
Company LogoEstablished in 1989, Teleperformance Hellas is the very first company to introduce contact centre outsourcing provision in Greece and -by far- the largest in the local market. It joined the Teleperformance Group in 1997 and in 2002 it became the Regional Headquarters for Teleperformance Operations in South Europe & the Middle-East. An ISO 9001:2008, COPC OSP, PCI DSS and ISO/IEC 27001 certified company; it operates under the leadership of the founding management team. Recognized as a “Best Place to Work” in Greece for 2013, it is present in Athens (with 2 different sites), in Chania and in Gjirokastër (South Albania); with a combined capacity of more than 3,800 state-of-the-art agent workstations, 364 seats dedicated to training and over 3,400 employees.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Thursday, July 25, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

New 2021 Membership

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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