Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 11 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Athens Airport’s Call Center Wins Award for Offering Excellent Services

#contactcenterworld, @tp_greece

Athens, Greece, July, 2019 -- The call center of Athens International Airport (AIA) has been honored for a second year at the annual "Teleperformance Greece CRM Grand Prix Customer Service Awards".

Established by Teleperformance Greece, a member of the Teleperformance group, the awards aim to promote and reward the best contact centers.

Ring2 Dashboards & Wallboards Free Trial

According to an announcement, AIA won the silver award for the excellent services offered daily in 2018 by its call center team, which responded to thousands of calls in a timely manner.

"We are very happy for the silver award… Congratulations to our people who everyday give their best, working in significantly demanding conditions, to respond to the phone calls of the passengers with courtesy, willingness and absolute professionalism," said AIA Terminal Services Manager George Zervoudis.
Athens International Airport.

The "Teleperformance Greece CRM Grand Prix Customer Service Awards" was held for the 20th consecutive year in Athens, with the participation of 44 companies from six business sectors, that employee more than 4,200 individuals in their contact centers.

#contactcenterworld, @tp_greece

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.gtp.gr


About Teleperformance Greece:
Company LogoEstablished in 1989, Teleperformance Hellas is the very first company to introduce contact centre outsourcing provision in Greece and -by far- the largest in the local market. It joined the Teleperformance Group in 1997 and in 2002 it became the Regional Headquarters for Teleperformance Operations in South Europe & the Middle-East. An ISO 9001:2008, COPC OSP, PCI DSS and ISO/IEC 27001 certified company; it operates under the leadership of the founding management team. Recognized as a “Best Place to Work” in Greece for 2013, it is present in Athens (with 2 different sites), in Chania and in Gjirokastër (South Albania); with a combined capacity of more than 3,800 state-of-the-art agent workstations, 364 seats dedicated to training and over 3,400 employees.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, July 25, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =