Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Atlanta Implements Tax to Cover Debt for 911 Call Center
Atlanta, GA, USA, Aug 20, 2015 -- If you’re a property owner in the city of Atlanta, you can expect to pay a new tax.
"Personally, I think this is a rip-off," homeowner James Hemphill said.
Hemphill could not believe the city of Atlanta implemented a permanent 911 tax without his knowledge.
"You’re not knocking on my door and telling me what’s going on, but then you’re taking my money," Hemphill said.
"I’ve never heard of this fee," property owner Nancy Quan-Sellers said.
Quan-Sellers inherited a vacant property from her family some 20 years ago and has been paying taxes on it ever since, but she was surprised when her latest tax bill showed up in the mail.
"That was a real shock because I had no idea there was going to be any 911 fee attached to my solid waste bill," Quan-Sellers said.
She said she was charged $307 for a 911 fee without any explanation.
"It’s shocking because as a cell phone user, we currently pay a monthly 911 fee to the cell phone companies," Quan-Sellers said.
CBS46 has learned they city is now charging $307 a year for any property zoned commercial. They’re also charging $26 annually for property zoned residential. It’s an attempt to fund the city’s 911 center that is more than $12 million in debt.
"Whoever is responsible for doing this needs to get themselves together and get with God because you don’t take people’s money," Hemphill said.
"It is really a finance issue. City council adopted an ordinance to assess a fee to cover the budget shortfall of operating the 911 center and funding capital projects," Atlanta 911 Center Director Angela Barrett said.
"There should have been exemptions made for vacant land, even if it’s zoned commercial or residential, as well as an exemption for senior citizens," Quan-Sellers said.
Today's Tip of the Day - Workforce Management Strategy
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, August 21, 2015