News : Atlanta Wins Award for Customer Service Web Portal
Atlanta, GA, USA, Sept. 14, 2015 -- ATL311, the city’s non-emergency customer service center, received the 2015 Digital Government Achievement Award. The national award recognizes city, county and state governments for outstanding portals and websites based on innovation, functionality, productivity and performance.
ATL311 was recognized for its achievement in "driving digital local government," one of eight of categories identified by the Center for Digital Government. The DGAA is considered the most prestigious digital achievement award for state and local governments.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
As a free service, ATL311 provides the public with quick, easy access to government services and information. The City of Atlanta is one of the first major cities to implement a cloud-based 3-1-1, customer relationship management system that can be scaled and shared with other cities.
Residents are able to call or go online to submit and track service requests, keep up with information regarding city services and provide feedback to improve the ATL311.com website portal.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Patronising Agents
More Editorial From ATL311
311 is Atlanta’s primary phone number for government information and non-emergency services.
Published: Thursday, September 17, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...