Quincy, MA, USA, Jan 19, 2021 -- Atlantic Broadband, a cable operator, announced that it has launched Hosted Voice 2.0, which is now available to new and existing customers across the eleven states it serves. The new offering builds upon existing Hosted Voice product offerings with a new Manager Portal web interface that provides businesses and their employees seamless access to calls, voicemails and chat. Through the Manager Portal, a Call Center feature will add a new level of business visibility into call center activity and training effectiveness.
Hosted Voice 2.0 also features new software with an improved design to ensure employees can access their important contacts, calls and voicemails anywhere, anytime.
"Hosted Voice 2.0 builds on the advanced services and features currently available to make the business user experience more seamless and user-friendly," said John Romagnoli, Senior Director of Commercial Products, Atlantic Broadband. "The new platform is accessed from an internet browser, meaning employees can login from any approved device to make and receive calls or communicate with colleagues. Remote employees have access to their desk phones from home or on-the-go so they can provide high levels of customer service, regardless of location."
The Hosted Voice 2.0 platform was built with additional server redundancy backup to help ensure uptime. Mobile and web applications can be accessed by employees using their unique username and password via any computer, iPhone or Android device. Push notifications alert users of new calls and voicemails.
Posted by Veronica Silva Cusi, news correspondent
About Atlantic Broadband:
Atlantic Broadband, a subsidiary of Cogeco Communications Inc. (TSX: CCA), is the eighth largest cable operator in the United States, based on the number of television service customers served. The company provides its residential and business customers with Internet, TV and Phone services in 11 states: Connecticut, Delaware, Florida, Maine, Maryland, New Hampshire, New York, Pennsylvania, South Carolina, Virginia and West Virginia. Atlantic Broadband is headquartered in Quincy, Massachusetts.
Published: Wednesday, January 20, 2021
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|4.)||Lieber & Associates|
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Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
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