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News : ATO Implements Nuance Voice Biometrics
Burlington, MA, USA, Jan 21, 2016 -- Nuance Communications, Inc. (NASDAQ: NUAN) announced that the Australian Taxation Office (ATO) has further expanded its voice authentication program by integrating Nuance’s voice biometrics technology into its mobile app. The ATO aims to improve the overall experience across the contact center and mobile app for taxpayers.
Taxpayers can already authenticate using their voice when calling the ATO contact center, an innovation which was rolled-out last year. This second-phase implementation now offers taxpayers voice biometrics authentication across its suite of online services, accessible through the ATO app. The implementation of biometrics means taxpayers no longer have to answer security questions or enter lengthy usernames and passwords to prove their identity when engaging with the ATO.
"The ATO is committed to delivering a contemporary digital experience for our clients and feedback has shown an overwhelming acceptance of voice biometrics in the call center, making it a natural next step to bring this ease of access to the mobile app," Assistant Commissioner, ATO John Dardo said.
Nuance Managing Director, Enterprise, Australia and New Zealand, Robert Schwarz said: "In this changing customer service ecosystem, organizations need to provide experiences that are natural and intuitive across channels in order to meet customers’ higher expectations and preferences.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaints
More Editorial From Nuance
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
About Australian Taxation Office:
The Australian Taxation Office is the Government’s principal revenue collection agency, and is part of the Treasurer’s portfolio. Their role is to manage and shape tax, excise and superannuation systems that fund services for Australians.
Published: Monday, January 25, 2016