News : ATO to Bring Voice Biometrics to Mobile App
Canberra, Australia, July 20, 2015 -- The Australian Tax Office will start allowing individuals and sole traders to log in to its mobile app using their voice from next month.
The tax office first introduced voice biometrics to services in its contact centres last year, giving those contacting the ATO a faster way of verifying their identity.
More than 760,000 people have enrolled to use the service so far, according to the agency.
The tax office is now expanding its use of voice biometrics to its mobile app, and will from next month allow those accessing the app on a smartphone or tablet to log in using the technology.
AUSkey, the secure login for government portals, will not be required, the ATO said.
The agency has partnered with Optus for its work with voice biometrics, using the Nuance Freespeech system.
Freespeech analyses over one hundred voice characteristics, comparing them with a stored voiceprint, to verify the caller's voice.
A verification "score" can be sent to the call centre's voice system, the receiver’s computer, or a CRM system.
Posted by Veronica Silva Cusi, news correspondent
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About Australian Tax Office:
The Australian Taxation Office (ATO) is an Australian Government statutory agency and the principal revenue collection body for the Australian Government. The ATO has responsibility for administering the Australian federal taxation system and superannuation legislation. Responsibility for the operations of the ATO are within the portfolio of the Treasurer of the Commonwealth of Australia.
SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
Published: Tuesday, July 21, 2015