News : Atom Selects Genesys Customer Contact Platform
Durham, England, April 22, 2015 -- Genesys, a provider in omnichannel customer experience and contact centre solutions, and Atom, are partnering to provide Atom’s customer service solution. Using the Genesys Customer Experience Platform Atom’s customers will be able to contact Atom’s support centre in Durham using voice calls, web chat, email or via social media. Customer contact has been designed with security in mind while ensuring customer effort is kept to a minimum.
Atom and Genesys, with their development partner Anana, have also agreed to bring additional customer contact channels forward as part of their commitment to innovation in customer services. These services will be revealed in due course.
Combining the Genesys platform, for digital mobile devices and platforms, with Atom’s commitment to an all day, every day service will ensure that Atom customers have access to support wherever and whenever they want it.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Maintaining Customer Notes
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Atom Bank:
Digital, Retail banking, Commercial banking
Published: Friday, April 24, 2015
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