News : Atom Selects Genesys Customer Contact Platform
Durham, England, April 22, 2015 -- Genesys, a provider in omnichannel customer experience and contact centre solutions, and Atom, are partnering to provide Atom’s customer service solution. Using the Genesys Customer Experience Platform Atom’s customers will be able to contact Atom’s support centre in Durham using voice calls, web chat, email or via social media. Customer contact has been designed with security in mind while ensuring customer effort is kept to a minimum.
Atom and Genesys, with their development partner Anana, have also agreed to bring additional customer contact channels forward as part of their commitment to innovation in customer services. These services will be revealed in due course.
Combining the Genesys platform, for digital mobile devices and platforms, with Atom’s commitment to an all day, every day service will ensure that Atom customers have access to support wherever and whenever they want it.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
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Published: Friday, April 24, 2015