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News : Atos and Google Cloud Inaugurate Artificial Intelligence Lab in France

#contactcenterworld, @Atos, @googlecloud

Paris, France, April 4, 2019 -- Atos, a global provider in digital transformation, and Google Cloud inaugurated a joint artificial intelligence (AI) laboratory in the presence of Bruno Le Maire, French Minister of Economy and Finance. Set up as part of the global partnership between Atos and Google Cloud, this laboratory, which is unique in France, enables clients, businesses and public organizations to identify practical cases, for which AI could provide innovative and effective solutions.

Through this laboratory, Atos is helping AI solutions to be adopted in Europe. In its cloud and hybrid cloud datacenters it ensures the security of both the data and the processing of it, as well as compliance with the European regulation on the protection of personal data.

Thierry Breton, Chairman and CEO of Atos, said: "In order for France to continue to play a key role in the information space, it has to invest heavily in artificial intelligence and new technologies. Beyond economic development, being able to offer technological excellence while protecting European data is a matter of sovereignty. With this joint laboratory between Atos and Google Cloud, we are enabling the adoption of artificial intelligence by our clients by offering them the best technologies and the highest level of security for their data processing, all within a clearly defined European regulatory framework. As such, Atos combines economic and technological development with sovereignty, compliance and security and helps to design a secure and valued European information space."

Eric Haddad, France’s Managing Director of Google Cloud: "Our technologies enable our partners and their customers get the best value out of their data securely. This laboratory is a concrete example of the close collaboration between the Atos and Google Cloud teams, as well as our commitment to help French and European businesses define new business models based on artificial intelligence."

In April 2018, Atos entered into a unique global partnership with Google Cloud to accelerate the creation of secure hybrid cloud solutions, data analysis and machine learning, as well as the connected work environment. The partnership includes the opening of three AI laboratories around the world - in London, Dallas and the Paris region.

#contactcenterworld, @Atos, @googlecloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://atos.net


About ATOS:
Company LogoAtos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Friday, April 5, 2019

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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