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#contactcenterworld, @optus, @ato_gov_au
Canberra, Australia, April 24, 2018 - The Australian Taxation Office has extended a long-running partnership with managed network services provider Optus.
The agency handed the telco a contract earlier this month that extends the existing deal until July 2020.
Optus has held the managed network services deal since 2009.
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The current deal covers voice and data carriage, telephony, wide and local area networks, contact centre infrastructure and services, video conferencing, and cross functional services.
It also provides for the deployment of Nuance voice biometrics software.
A spokesperson told iTnews that no new services are included in the contract.
Managed network services is one of three service bundles that is outsourced by the ATO.
Leidos holds one of the other bundles (for end user computing), and HP Enterprise Services runs a centralised computing bundle.
They form the basis of a multi-sourcing strategy the ATO started planning for in 2007 to split a previously monolithic IT outsourcing agreement with EDS.
#contactcenterworld, @optus, @ato_gov_au
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itnews.com.au
About Optus:
SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
About Australian Tax Office:
The Australian Taxation Office (ATO) is an Australian Government statutory agency and the principal revenue collection body for the Australian Government. The ATO has responsibility for administering the Australian federal taxation system and superannuation legislation. Responsibility for the operations of the ATO are within the portfolio of the Treasurer of the Commonwealth of Australia.
Published: Thursday, April 26, 2018
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