News : AT&T Closing Augusta Call Center
Augusta, GA, Oct 1, 2014 -- The consolidation of customer service operations for AT&T’s U-Verse video service will result in 80 call center jobs leaving Augusta for other cities in the Southeast.
The call center, housed at AT&T's building at 440 Walker St. near Gordon Highway, will stop operating on Dec. 20, according to a corporate spokesman in St. Louis.
Local AT&T officials declined to comment, and directed inquiries to the corporate office.
The 80 employees affected are being offered positions in AT&T’s other call centers in Charlotte, Miami, Conyers, Ga., or Birmingham, Ala., with a relocation allowance. The consolidation is being done to "better serve our customers and increase efficiency," according to an e-mail from the company.
The call center was handling calls solely for the U-Verse service, which AT&T has been expanding throughout the year. It launched the cable service in Augusta in March.
Stan Shepherd, the regional director for Augusta, said previously that the company spent millions over three years to upgrade the area's infrastructure to an internet protocol-based network in order to offer U-Verse, which has been available in larger metropolitan areas for years. Some of the infrastructure improvement was also made to the wireless network.
Other than managers, employees in the call center are union members, the company said. AT&T says employees who don't want to move will be able to continue to work in Augusta until Dec. 20, and then offered severance pay.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, October 2, 2014