News : AT&T Cuts Back at Reno Call Center
Reno, NV, USA, March 25, 2015 -- AT&T is reducing the call center workforce at its Plumb Lane office in Reno as part of efforts to consolidate its operations.
The company confirmed the reduction on Wednesday after the Reno Gazette-Journal contacted AT&T for comment. More than 60 employees will be affected by the consolidation of the DSL support staff, the company said.
AT&T stressed that the Plumb Lane office is not closing and that other employees continue to work at the site. Reno employees affected by the consolidation will be given the opportunity to do the same work in Las Vegas or El Paso, Texas.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"Those who elect not to follow their work will be able to apply for other AT&T jobs," said Marty Richter, AT&T spokesman. "Any eligible affected employees who leave the payroll will receive severance."
The move follows a recent announcement by AT&T that it has invested in the Reno-Sparks area from 2012 to 2014 on its wired and wireless networks. Last year, AT&T hired 180 employees in the state, including nearly 50 people in the Reno area, Richter said.
"We are hiring in those parts of our business that are growing, including wireless, video, cloud services, sales and mobility applications," Richter said. "At the same time, we are reducing some jobs in the parts of our business that are declining."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From AT&T
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.
Published: Friday, March 27, 2015
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...