News : AT&T Corp. Awarded FEMA Contract to Help Modernize Claims Centers
#contactcenterworld, @ATT, @fema
Oakton, VA, USA, Aug. 27, 2015 -- AT&T Corp. has been awarded a four-year contract by the U.S. Federal Emergency Management Agency (FEMA) to help it modernize communications in support of improved collection, validation and processing of claims for disaster survivors.
Under terms of the agreement, AT&T* will provide FEMA interactive voice response capabilities and contact center services that scale to accommodate surging traffic volumes during disasters. AT&T teamed with Interactive Intelligence as subcontractor to provide FEMA this highly-secure, software-based solution.
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FEMA awarded the contract to AT&T under the General Services Administration's Networx Universal contracting program for telecommunications services.
#contactcenterworld, @ATT, @fema
Posted by Veronica Silva Cusi, news correspondent
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Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.
About Federal Emergency Management Agency:
The Federal Emergency Management Agency (FEMA) is an agency of the United States Department of Homeland Security, initially created by Presidential Reorganization Plan No. 3 of 1978 and implemented by two Executive Orders on April 1, 1979. The agency's primary purpose is to coordinate the response to a disaster that has occurred in the United States and that overwhelms the resources of local and state authorities. The governor of the state in which the disaster occurs must declare a state of emergency and formally request from the president that FEMA and the federal government respond to the disaster. FEMA also provides these services for territories of the United States, such as Puerto Rico. The only exception to the state's gubernatorial declaration requirement occurs when an emergency and/or disaster takes place on federal property or to a federal asset, for example, the 1995 bombing of the Alfred P. Murrah Federal Building in Oklahoma City, Oklahoma, or the Space Shuttle Columbia in the 2003 return-flight disaster.
Published: Friday, August 28, 2015
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