News : Houston Department of Health and Human Services Staffs Call Center
Nov 7, 2014 -- The Houston Department of Health and Human Services again will staff a call center during open enrollment of the 2015 health insurance marketplace to answer residents' questions about coverage and the Affordable Care Act.
Marketplace enrollment begins Nov. 15. Last year, nearly 734,000 Texans signed up for coverage, many of whom had never before been insured.
Those who bought 2014 coverage could renew their plans for 2015 or look for new coverage. Health care experts say more insurers and more plans will be available, which could affect premiums. Several Houstonians say they struggle to pay their monthly premiums on top of mortgages, car payments and utilities.
Health and human services spokesman Porfirio Villarreal said call center workers will answer questions and schedule appointments for in-person application assistance for residents in Houston and its 12 surrounding counties. Application assisters also will be available at city health centers and multi-service centers to help people with insurance enrollment.
Villarreal said many people need help figuring out how enrollment works and what information and documents they need to complete the process.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We're getting people educated about what the marketplace is," he said. "We can answer all their questions and walk them through the process."
Houston and Harris County residents can call week days during business hours to ask questions and receive application appointments.
Open enrollment ends Feb. 15.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.
Published: Monday, November 10, 2014
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...