News : AT&T Plans to Lay Off Nearly 300 at Center in Dallas Next Year
Dallas, TX, USA, Dec, 2017 -- Shortly after Valentine's Day next year Dallas-based AT&T plans to begin "restructuring" early next year at a center in Dallas that will impact 300 workers.
The announcement came from the Texas Workforce Commission, the same day the telecom provider announced that, thanks to the passage of the GOP tax plan, it is giving the majority of its employees in the United States a $1,000 bonus.
About 190 non-management employees work at a credit and collections center at 4331 Communications Dr. in Dallas while another 94 non-management employees work at a "premium care center" at that same location, according to a letter AT&T sent to the Texas Workforce Commission outlining the company's plans.
The letter describes the action as a "restructuring [that] will be permanent" and result in the workers being "separated from employment beginning on Feb. 17, 2018."
In an emailed statement to The Dallas Morning News, the company noted that the workers will be offered jobs elsewhere and gave more details:
"We're adding people in many areas where we're seeing increased customer demand for products and services, and we're adjusting our workforce in some other areas as we continue to align our workforce with the changing needs of the business," said Marty Richter, an AT&T spokesman.
"This includes some jobs in Texas. As a result of decreasing work volume and to increase efficiency we are consolidating some call center work currently done at our facility ... in Dallas.
"All affected employees will be offered the opportunity to work in our centers in San Antonio or Earth City, Mo.; and a relocation allowance. Work volume at their centers has been decreasing, due in part to improvements in technology and customers' increasing preference to communicate with us online."
He objected to calling the job actions "layoffs" because "all are being offered the opportunity to relocate to other company facilities, and we hope many will stay with us."
He also noted that "we continue to hire here in Texas. We hired nearly 3,700 employees across the state in 2016, and through November of this year we've hired over 2,400. We're currently hiring for about 360 more openings in Texas."
The job actions are set to begin in mid-February and wrap up in March.
Other functions will continue to operate at that location but the company "anticipate[s] this restructuring will be permanent."
Some of the impacted workers may be covered by collective bargaining agreements between AT&T Services Inc. and the Communications Workers of America.
The letter is signed by Dave Nichols, AT&T regional president of the western region in Austin.
Posted by Veronica Silva Cusi, news correspondent
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