News : AT&T Reaches Tentative Labor Deal With 21,000 Wireless Workers
Dallas, TX, USA, Dec, 2017 -- AT&T reached a tentative deal on a new four-year contract with some 21,000 workers in its wireless business that includes provisions to reduce job outsourcing overseas.
The employees, who had been without a contract since February, will get raises of 10% over the four years once they vote to ratify the deal. AT&T also agreed to guarantee an amount of customer service work for U.S.-based call centers that would almost double the call volume from current levels. And AT&T agreed to find new jobs for workers who lose their spots when a call center or retail store is closed.
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Offshoring and job outsourcing was a top concern for workers while improving job security was a top requirement for the Communications Workers of America union that represents them. The new deal, including the call center guarantee and a provision shifting some commission pay to base salary, was sweetened from AT&T’s "final offer" to the CWA in October.
"Call center representatives, retail workers and techs from small towns and big cities joined together and refused to back down until they made good jobs at AT&T a reality," CWA president Chris Shelton said in a statement. "This contract affirms the power of working people everywhere to join together and establish a new standard for America’s retail and telecom jobs."
AT&T said it would not comment in detail before workers ratify the agreement. "We strive in all of our contract negotiations to reach fair deals that will allow us to continue to provide solid union-represented jobs with excellent wages and benefits, and we believe that’s the case here," a spokesman said. With the agreement, AT&T said it has no outstanding negotiations open.
Posted by Veronica Silva Cusi, news correspondent
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