News : AT&T Strikes Tentative Labor Agreement with Call Center Employees
Dallas, TX, USA, Feb 29, 2016 -- Dallas-based AT&T announced that it’s struck a tentative labor agreement with a union that represents nearly 10,000 employees in the Southwest.
The telecommunications provider and Communications Workers of America in Mobility have agreed to wages and pension benefits for the employees after about two weeks of negotiations. The contract must be ratified by union membership, AT&T spokesman Marty Richter said.
The labor agreement covers more than 9,400 employees who work in Texas, Arkansas, Kansas, Missouri and Oklahoma. Most of them work in retail stores and call centers, but some are in supply chain and network positions, Richter said.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The Mobility Southwest contract was last negotiated in 2012. It is one of about 20 labor contracts that AT&T has with unions across the country, Richter said.
AT&T is currently negotiating two other labor contracts. One contract covers nearly 16,000 technicians and call center employees in California and Nevada and the other contract covers nearly 200 technicians in Connecticut, Richter said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Support Staff
More Editorial From AT&T
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.
About Communications Workers of America:
Communications Workers of America (CWA) is the largest communications and media labor union in the United States, representing about 550,000 members in both the private and public sectors. The union has 27 locals in Canada via CWA-SCA Canada (Syndicat des communications d’Amérique) representing about 8,000 members. CWA has several affiliated subsidiary labor unions bringing total membership to over 700,000. CWA is headquartered in Washington, DC, and affiliated with the AFL-CIO, the Canadian Labour Congress, and Union Network International. The current president is Larry Cohen, a member of the AFL-CIO Executive Council.
Published: Wednesday, March 2, 2016
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.