News : Attensity Europe Relaunches as Sematell

#contactcenterworld
Saarbrucken, Germany, Feb 23, 2016 -- Attensity Europe, a provider of interaction solutions, is now trading as Sematell. The move sees the provider of contact centre software reaffirm its independence and repositioning following the firm's carve-out from its American parent company in January 2016.

Software intelligence for contact centres

The name Sematell is a blend of the words "semantic" and "intelligence" and the verb "to tell". In choosing this branding, the Saarbrücken software company is both alluding to its roots and looking to the future. The company was long based at the German Research Center for Artificial Intelligence, where it worked with the host institution to jointly develop the outstanding categorisation algorithm that has been constantly refined ever since and finds application in the ReplyOne (previously Respond) response management solution.

The central response management solution, Respond, has also been rebranded and now goes by the name of ReplyOne. The omni-channel platform for written customer communications is based on flexible system architecture, making it easy to integrate in both upstream and downstream systems, including ERP, CRM and knowledge management systems.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com

Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Related Editorial

About Sematell GmbH:
Sematell (formerly Attensity Europe GmbH), headquartered in Saarbrücken, Germany, is a leading provider of interaction solutions. The software provider offers contact centres highly scalable, multilingual, multi-client-enabled and modularly upgradable solutions for strategic customer experience management. Sematell solutions set new standards in highly efficient service processes. The company is the initiator and a member of the Trusted Network for Innovative Omni-Channel Customer Service.

Published: Friday, February 26, 2016

Printer friendly version

Industry Suppliers

Get Listed

	PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more)

	Bright Pattern Inc Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n... (view more)

	Avaya Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an... (view more)

	Genex Infosys Limited Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an... (view more)