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News : Attensity Europe Relaunches as Sematell
Saarbrucken, Germany, Feb 23, 2016 -- Attensity Europe, a provider of interaction solutions, is now trading as Sematell. The move sees the provider of contact centre software reaffirm its independence and repositioning following the firm's carve-out from its American parent company in January 2016.
Software intelligence for contact centres
The name Sematell is a blend of the words "semantic" and "intelligence" and the verb "to tell". In choosing this branding, the Saarbrücken software company is both alluding to its roots and looking to the future. The company was long based at the German Research Center for Artificial Intelligence, where it worked with the host institution to jointly develop the outstanding categorisation algorithm that has been constantly refined ever since and finds application in the ReplyOne (previously Respond) response management solution.
The central response management solution, Respond, has also been rebranded and now goes by the name of ReplyOne. The omni-channel platform for written customer communications is based on flexible system architecture, making it easy to integrate in both upstream and downstream systems, including ERP, CRM and knowledge management systems.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
About Sematell GmbH:
Sematell (formerly Attensity Europe GmbH), headquartered in Saarbrücken, Germany, is a leading provider of interaction solutions. The software provider offers contact centres highly scalable, multilingual, multi-client-enabled and modularly upgradable solutions for strategic customer experience management. Sematell solutions set new standards in highly efficient service processes. The company is the initiator and a member of the Trusted Network for Innovative Omni-Channel Customer Service.
Published: Friday, February 26, 2016