#contactcenterworld
Jan 8, 2015 -- Groenewald Lubbe Attorneys has announced that its 150-man call centre has increased its call volume per agent  since the installation of software from Teleforge Communications, running in conjunction with Swordfish – a debt collection software solution.

Besides increasing the call rate per agent, the increased efficiencies have also led to a growth in the company’s revenue stream.

Jacques Lubbe, a director of Groenewald Lubbe, says the Swordfish solution is pivotal to the company’s ongoing success, adding the fact that it has expanded its integration with Teleforge has created a new dynamic to overall operations. "We are excited about taking this solution further in 2015 – as well as installing the predictive dialer from Teleforge."

He says the integration with Swordfish and Teleforge is still in the early stages, adding that the company will follow a phased integration and development process, an approach that is expected to boost efficiencies and improve overall staff morale.

The predictive dialer will be supplied by Teleforge, who will then integrate it with the Swordfish debt collecting software.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://it-online.co.za