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News : AudioCodes and Jabra Partner to Deliver Unified Communications and Contact Center Voice Solutions

#contactcenterworld, @audiocodes, @We_are_Jabra

Lod, Israel, Feb 4, 2019 -- AudioCodes, a vendor of voice networking and media processing solutions for the digital workplace, and Jabra, part of the GN Group and a developer and manufacturer of communications and sound solutions, announced a partnership aimed at addressing Microsoft intelligent communications, including Microsoft Teams and Skype for Business, and contact centers environments. The partnership is designed to assist enterprises in accelerating deployment and user adoption of IP-based unified communications and contact center solutions.

The two companies are aligned with regard to field and business operations to maximize business potential. On the technological front, Jabra’s devices have been integrated with the AudioCodes One Voice Operations Center (OVOC), delivering a single pane of glass which enables IT managers to manage and monitor all end user voice devices simply and efficiently.

"We are delighted to be collaborating with AudioCodes to deliver comprehensive voice solutions for the Microsoft UC and contact center markets," said Holger Reisinger, Senior Vice President, Large Enterprise Solutions. "The offerings delivered by both companies complement each other perfectly, providing our joint customers with increased flexibility and functionality as they adopt next generation voice services within their organizations."

"Our partnership with Jabra is another important mark of our commitment to simplify and accelerate the adoption of IP-based voice solutions in the digital workplace," said Nimrode Borovsky, Vice President global marketing at AudioCodes. "We firmly believe that the combination of AudioCodes’ field-proven One Voice portfolio and Jabra’s market-leading voice devices will enhance enterprise voice networks by delivering high voice quality, ease of use and operational efficiency."

#contactcenterworld, @audiocodes, @We_are_Jabra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.audiocodes.com


About AudioCodes:
Company LogoAudioCodes Ltd. enables the new voice infrastructure by providing Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators.
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About Jabra:
Company LogoAt Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound. We help contact centres of all types and sizes to reach their full potential and unleash the power of conversation with business-grade audio and video collaboration solutions. To aid productivity and increase customer satisfaction, we have developed a range of audio devices that can empower agents located within noisy working environments in the office or at home. Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancelling microphones, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Tuesday, February 5, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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