#contactcenterworld, @audiocodes, @Microsoft
Lod, Israel, Jan 27, 2021 - AudioCodes Live managed services portfolio is expanding with a certified recording solution for Microsoft Teams, readily available for compliance, quality monitoring & conversational AI
AudioCodes, a vendor of communications software, products and productivity solutions for the digital workplace, announced the addition of its recording solution, SmartTAP 360° Live, to its AudioCodes Live portfolio as a managed service. Having achieved Microsoft Teams certification, SmartTAP 360° Live now enables organizations to meet their organizational compliance recording, quality management and malicious calling tracking requirements by seamlessly capturing enterprise calls directly through Teams.
AudioCodes Live for Microsoft Teams is a portfolio of managed services that simplifies the integration of Teams collaboration, unified communications and enterprise telephony.
"We are delighted to bring our own certified and secure enterprise interaction recording solution to the Microsoft Teams ecosystem," commented Nimrode Borovsky, VP and General Manager, Enterprise at AudioCodes. "Offering SmartTAP 360° Live as a service, either on premises or through the customer's Azure cloud, provides organizations with an easy-to-use and robust interactions recording alternative, while enabling them to store the recordings locally as required by GDPR and other nation-specific regulations."
Posted by Veronica Silva Cusi, news correspondent
AudioCodes Ltd. enables the new voice infrastructure by providing Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, January 29, 2021
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