JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
News : Augusta 911 Call Center Receives National Recognition for Services
Augusta, GA, USA, Feb, 2019 -- The Augusta 911 Call Center has received national recognition for its services.
The center has been awarded the Outstanding 911 Call Center award from the Next Generation 911 Institute. The award recognizes a 911 center for overall excellence in serving the public, including handling of emergencies reported, deployment and management of new technologies.
The award will be accepted on the city’s behalf by Augusta 911 Director Daniel Dunlap and members of his staff at the 16th annual 911 honor awards Feb. 13 in Washington.
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"This award honors the hard work and achievements of the entire Augusta 911 staff," Dunlap said in a release. "This award proves their ongoing commitment to responding to emergency situations in a timely manner and helping our citizens receive the emergency assistance they need."
The call center has implemented text-to-911 and emergency fire dispatch call-talking protocols, training, public outreach and other ongoing enhancements in the past couple of months, Dunlap said.
City Administrator Janice Allen Jackson commended the 911 call center staff for their award.
"It is their determination to make our call center faster and more responsive that brings this award home to Augusta," Jackson said in the release. "911 is often considered the ‘forgotten’ portion of any public safety system. I hope this reassures our residents and visitors that ours is a high quality system from the moment they contact us in times of emergency. I could not be more proud of this department."
The Next Generation 911 Institute is a nonprofit organization that works with a congressional caucus to promote the use of the most advance and effective 911 tools around the country, according to the release. The organization is comprised of public safety officials, telecommunications and industry professionals, police makers, academia and concerned citizens.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Printing Telephone & Fax Numbers
Published: Saturday, February 9, 2019
Saudi Telecom Group is a Saudi Arabia-based telecommunications company that offers landline, mobile and internet services.
Pakistan Telecommunication Company Limited (PTCL) that started its operations in January 2001 under the brand name ‘Ufone’. As a result of PTCL’s privatization, Ufone became a part of the Emirates Tel...
Colt Group S.A. (trading as Colt Technology Services, formerly COLT Telecom Group S.A.) is a multinational telecommunications, IT managed services and data centre services company headquartered in Lon...