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News : Augusta Call Center Looking to Hire
May 14, 2014 -- Sitel Worldwide, which is privately held and majority owned by Onex Corp., a diversified Canadian company, is looking to hire 200 customer service employees at its Augusta call center.
The new hires are to join 800 employees providing domestic customer care support for a Fortune 500 wireless provider and a major health care company.
Phil Madden, Sitel’s Augusta site director, said in a news release that the company has positions available from entry level to managerial.
The facilities services include billing, account records management, technical support and customer service.
An on-site job fair is to be held at the company’s facility at 2115 Windsor Spring Road in Augusta. Prospective clients also can apply online in the "careers" section of Sitel’s website.
According to the release, Sitel provides a benefits package to its employees after 90 days of employment including medical, dental, vision, 401K, paid vacation and holiday time and bonus and incentive opportunities.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, May 19, 2014