CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!
Watch our Video with some tips (view here)
News : Aussie Broadband Opens New Call Centre, Partners with Learn Local
Melbourne, Australia, Jan, 2020 -- Internet service provider Aussie Broadband has expanded its network, establishing a new call centre in the outer Melbourne suburb of Lynbrook, and partnering with Learn Local to help meet its staffing requirement for the centre.
The new call centre joins Aussie Broadband's first centre at its head office location in Morwell in regional Victoria.
Aussie Broadband, general manager of corporate affairs, Janet Granger-Wilcox said company is looking forward to building a larger presence in Lynbrook.
"We’ve grown from 60 to close to 300 staff in 3 years, and we’re adding around 10,000 new customers a month," she said.
"We expect the Lynbrook office to bring 150 jobs to the area, including customer support roles, communications and HR."
Granger-Wilcox said that in order to help attract local staff, Aussie Broadband has partnered with Learn Local organisations to create and deliver customised pre-employment training that matches its recruitment timelines.
She said so far, Aussie Broadband has employed 19 people through the pre-employment training with the majority being employed across their sites in South Eastern Victoria.
Learn Local organisations offer a range of education and training programs to help learners gain some new skills and help them find employment.
City of Casey Mayor Cr Susan Serey "praised Aussie Broadband" for participating in pre-employment courses with Learn Local organisations and encouraged other businesses to do the same.
Cr Susan Serey said that companies who partnered with a Learn Local could save time and money.
"When I heard about this program with Aussie Broadband and Hallam Community Learning Centre (a Learn Local organisation), I felt this is a wonderful way to help local people get local jobs. But it’s also good for other local businesses too," she said.
"I think that by working with a Learn Local organisation, companies could save money in training budgets.
"Everybody benefits from such a partnership, including residents who have more options to learn closer to home."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Solutions
Published: Monday, January 27, 2020
2020 Buyers Guide Analytics
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams
CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
With CallFinder, you get…
100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.
1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications.
3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications.
4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre...
|7.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
Upcoming EventsSubmit Event