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News : Aussie Start-up, ipSCAPE, Partners Up to Expand into Southeast Asia

#contactcenterworld, @ipscape

Jakarta, Indonesia, Sept, 2019 -- Providers in cloud contact centre technology, ipSCAPE has plans for global growth. ipSCAPE has set its eyes on Southeast Asia in recent months and has found success through a strategic partnership with TelkomTelstra, a joint venture between Telkom Indonesia a fixed-line operator and Telstra. The partnership has enabled the company to leverage existing client relationships, take advantage of the brand awareness of Telkomtelstra and helped navigate the cultural nuances of doing business.


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"It took time for us to find the right partner in Asia, we wanted to ensure we aligned our company with a partner who shares the same strategic vision and goals. Outlining what you want from the partnership is an important first step.

"What do you want to achieve from the partnership? What do you want the partner to do? Sell? Service? How many partners do you need to reach to achieve your goals? What does an ideal partnership look like? With Telkomtelstra, we are very transparent with our product roadmap, our pricing and we often help with the sales pitches," explains ipSCAPE CEO Fiona Boyd.

#contactcenterworld, @ipscape

Posted by Veronica Silva Cusi, news correspondent
Source: https://dynamicbusiness.com.au


About IPscape:
Company LogoBuilt from the ground up in Australia, IPscape's award-winning hosted call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. IPscape's SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure.
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Today's Tip of the Day - Team Building

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