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News : Australia Evolves to Nationwide Emergency Call Handling with Comtech Solacom Technologies

#contactcenterworld, @comtechet, @Telstra

Melville, NY, USA, Nov 20, 2019 -- Comtech Telecommunications Corp. (NASDAQ: CMTL) announced that its subsidiary, Comtech Solacom Technologies, Inc. ("Solacom"), which is part of Comtech’s Commercial Solutions segment, will provide call handling systems and solutions to Telstra as the initial answer point for the entire population of Australia, for efficient management of emergency calls from across the country. Telstra, the Australian telecommunications provider that is responsible for the country’s emergency call handling services, recently confirmed the nationwide deployment of Solacom’s Guardian systems and solutions when it announced the opening of a new, 24-hour Triple Zero contact center in Adelaide.

A Triple Zero ("000") contact center in Australia is the equivalent of a 911 public safety answering point ("PSAP") in North America. The new 20-position contact center in Adelaide is connected to the country’s other two contact centers in Sydney and Melbourne. With a third Triple Zero contact center, Telstra has more flexibility to handle peak call volumes, increase staffing levels, and provide an additional layer of assurance for citizens.

Together, the three Solacom Guardian-powered contact centers will handle the more than 8.9 million Triple Zero calls that are made in Australia each year.


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"Delivering more advanced emergency call handling services is critical to improving our national public safety infrastructure and ensuring all Australians have the fastest possible access to emergency assistance when they need it most," says the Hon Paul Fletcher, Australia’s federal minister for communications, cyber safety, and the arts. Telstra’s three Triple Zero contact centers are designed so that the first available agent at any center answers the call, no matter where the call originates.

"We take our responsibility to manage Triple Zero calls across the country very seriously," says Jane Elkington, principal, Triple Zero, Telstra. "By upgrading to the next-generation Solacom solutions, we have an advanced, digital platform that allows us to roll out important new capabilities in the short and longer terms. We’ll start in May 2020 with Advanced Mobile Location ("AML"), which enables emergency services personnel to more accurately pinpoint the location of people calling from mobile devices. In the future, we’ll have the ability to provide multimedia contact options such as messaging and video calling."

"We’re very proud to be partnering with Telstra as they bring next-generation emergency call handling and management services to all Australians," says Solacom President, Pierre Plangger. "Australia’s nationwide deployment, strong focus on accelerating emergency call response times, and vision to support multimedia calling are models for every organization planning their evolution to next-generation emergency services. We look forward to strengthening our partnership with Telstra and to providing the technology needed for AML and other enhanced features to help keep Australians safe."

#contactcenterworld, @comtechet, @Telstra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Comtech Telecommunications Corp.:
Company LogoComtech Telecommunications Corp. designs, develops, produces and markets innovative products, systems and services for advanced communications solutions. The Company sells products to a diverse customer base in the global commercial and government communications markets. For the Public Safety market, Comtech is a leading provider of solutions for wireless E9-1-1 and NG9-1-1.
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About Telstra:
Company LogoTelstra Incorporated is a global provider of advanced communications services to multinational corporations.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Friday, November 22, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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