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News : Virtus Health Selects RingCentral for Global UC and Contact Centre Platform

#contactcenterworld, @ringcentral

Sydney, Australia, Feb, 2024 - RingCentral, Inc. (NYSE: RNG), a provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, announced that Virtus Health, a provider of assisted reproductive services in the world, has selected RingCentral for its integrated Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) platform. The integrated RingCentral MVP(R) and RingCentral Contact Centre™ solutions will be systematically deployed over the next six months to fertility clinics, day hospitals, and diagnostics and pathology facilities in Australia and Europe.

RingCentral's integrated and secure UCaaS and CCaaS platform will assist Virtus in delivering personalised patient care, tailored to individual circumstances and needs. Once the solutions have been rolled out, Virtus is expecting significant savings annually in business communications costs. 

The five-year contract includes the provision of devices and project services to design and deploy the integrated UCaaS and CCaaS environment for employees and a centralised contact centre supporting staff and patients across sites globally. 

While deployment was planned to start in Australia, the relocation of Virtus Health's Complete Fertility Centre in the UK to a brand new, bespoke premises in Southampton presented the opportunity to pilot the RingCentral solution ahead of the Australian rollout.

Shaun Thurling, Head of Information Technology, Virtus Health: "Reproductive healthcare, especially IVF, is a very personal journey and so patient experience is our most important outcome. RingCentral was the best fit to support our key patient care goals, providing the ideal solution for a seamless interconnection between our centralised contact centre and decentralised clinical environment. The recent success of our UK deployment has proven that and given us valuable insights to assist in the global deployment over the next four months. We look forward to the additional functionality and patient care capabilities we will gain through the initial rollout, as well as further innovations and integrations to be delivered by RingCentral over our five-year partnership."

John Poli, Industry Principal, Healthcare at RingCentral: "This project with Virtus Health is a perfect illustration as to why RingCentral's integrated UCaaS and CCaaS solutions are ideal for the healthcare sector. RingCentral has established a highly available platform with the level of security and data privacy that is meeting the needs of healthcare providers in Australia and around the world. I look forward to seeing Virtus Health become the industry benchmark in using communications technologies to support personalised patient care."

Peter Hughes, Area Vice President, RingCentral: "It's fantastic to support a leader in reproductive healthcare services in deploying and managing a global communications platform from here in Australia. It not only increases Virtus Health's ability to compete and continue to grow internationally; it also ensures that the high standards of patient care and customer experience can be delivered consistently around the world."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Published: Tuesday, February 27, 2024

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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