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News : Auto Call Centre Cranks Up Good Response from Commuters
INDORE, Dec 2, 2013 -- Tele-Rickshaw, an auto call centre has shifted gear and is cruising along in less than a month's time.
Buoyed by a good response from users, the auto call centre has expanded network of auto drivers from 5 to more than 200. Launched by a band of enthusiastic youths, the call centre drivers, apart from rendering usual service, take time off to give a tip or two to other drivers in customer behaviour.
The project is the brainchild of an engineering graduate Karanveer Singh. Drivers associated with the centre are groomed to behave politely with commuters and make sure women passengers feel comfortable and safe while moving in autos.
Launched with an aim of providing prompt service compared to cabs in the city, Singh said it came out in a survey conducted by the team during the pilot project that most people would prefer the service over cabs due to the cost factor. Of 5,000 respondents covered under the survey, 4,500 showed their willingness to use the service.
Singh said, "Apart from providing commuting solution to residents, they are also carrying out philanthropic work for children and families of the drivers. We are running classes for children of drivers and teach them on weekends. Not only children, drivers also attend classes."
Puneet Neema, one of the team members, said lot of management students are working with them and offering voluntary service. Neema said background check is also done on drivers with the help of police.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
Published: Tuesday, December 3, 2013