News : Auto Europe Selects 8x8 to Modernize Global Enterprise Communications
San Jose, CA, USA, April 25, 2016 -- 8x8, Inc. (Nasdaq: EGHT), a provider of global Enterprise Communications as a Service (ECaaS), announced that it has been selected by Auto Europe, an international car rental services provider, to roll out a company-wide, modern cloud communications system to manage both its global office telephony and call centers across the US, Australia and Germany.
After experiencing on-going reliability issues with its existing set of carriers, Auto Europe consulted the Gartner Magic Quadrant to consider several vendors, before deciding to replace its on-premises PBX equipment and home-grown call center solution with 8x8's integrated, cloud-based Virtual Office (VO) and Virtual Contact Center (VCC). With the new 8x8 solution, Auto Europe will deliver enhanced customer experiences, substantially improve employee productivity and lower overall costs.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Working with 8x8, we discovered new efficiencies in the workplace and call centers that will help take our business to the next level. By migrating to a cloud-based communications environment, Auto Europe will now have the scale and agility needed to service our global customers like never before," said Dan Petlon, CIO for Auto Europe.
Posted by Veronica Silva Cusi, news correspondent
Source: 8x8, Inc.
Today's Tip of the Day - The 3 L’s
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, April 27, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...