#contactcenterworld, @dealerminecrm
Edmonton, AB, Canada, Jan. 24, 2019 -- AutoCanada Inc. ("AutoCanada" or the "Company") (TSX:ACQ) and DealerMine Inc. ("DealerMine CRM"), a subsidiary of Quorum Information Services Inc. (TSX-V: QIS), announced that they have entered into a strategic partnership with respect to the establishment of a dedicated business development centre for AutoCanada's Canadian dealerships by DealerMine CRM.
The AutoCanada business development centre will build on the long-standing relationship between AutoCanada and DealerMine CRM, offering a tailored solution for the AutoCanada group utilizing DealerMine CRM's Service CRM application to drive more service department traffic to AutoCanada's Canadian dealerships. The AutoCanada business development centre will be operated by DealerMine CRM in dedicated facilities from its headquarters in Saint John, New Brunswick and will initially include a staff of 85.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"We are very pleased to partner with DealerMine CRM to establish a service CRM business development solution for all of our Canadian dealerships," said Michael Rawluk, President of AutoCanada. "The establishment of the business development centre is a key step of our Go-Forward Plan and will increase occupancy levels in our service departments."
"AutoCanada has an exceptional team with a strong track record for success, and we're happy to be able to contribute to that success and to be part of AutoCanada's Go-Forward Plan," said Robert Quirion, Chief Executive Officer of DealerMine CRM. "Our partnership will allow DealerMine CRM to offer a robust and tailored solution for AutoCanada, while continuing to focus on driving more sales to their service departments."
#contactcenterworld, @dealerminecrm
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About DealerMine CRM:
With over 500 hundred dealership customers in North America, DealerMine CRM allows dealerships to maximize revenues and profitability with every customer interaction through data mining, multi-channel marketing OEM integrations and BDC operations. Headquartered in Saint John, New Brunswick, Canada, the DealerMine CRM product offering includes Service CRM, Sales CRM, Equity Mining, Online Service Scheduling, Telephony, Desking, BDC and Training.
Published: Friday, January 25, 2019
| 1.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
| 2.) |  Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
| 8.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 12.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) |
| 17.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall