News : AutoLoop Adds CRM Capabilities to Its Core Platform
Clearwater, FL, June 3, 2014 -- AutoLoop, LLC, a provider of customer engagement marketing solutions for automotive dealers nationwide, announces that it has acquired CAR-Research, developer of XRM, a customizable and user-friendly CRM software solution.
Houston-based CAR-Research has developed a CRM specifically designed to conform to dealers’ individual business processes, helping to organize, automate and synchronize all customer interactions, including sales, service, marketing and more. CAR-Research’s technology complements AutoLoop’s already rich product line and furthers the company’s overall goals of developing customer engagement solutions that are increasingly broader in scope, according to AutoLoop CEO Steve Anderson.
Anderson went on to state that the acquisition would contribute to AutoLoop’s goal of remaining the most comprehensive, cost-effective engagement platform resource for dealerships and OEMs. "We’re committed to the continued evolution of automotive engagement marketing," he said. The new company will offer a wide range of marketing products, including a full-service call center, integrated CRM and a full array of customer engagement solutions.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keys To Technology
More Editorial From AutoLoop
Since 2005, AutoLoop’s commitment to “Retention Through Engagement” has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher satisfaction ratings. With an all-encompassing platform that monitors customer DMS activity in real-time, AutoLoop automatically triggers personalized custom messages through voice, email, SMS and direct mail to precisely targeted customers. The 2014 acquisition of CAR-Research, LLC, has led to expanded resources, including an integrated CRM and a full-service call center.
About CAR-Research XRM:
For 18 years and counting, built by car people FOR car people, CAR-Research XRM is the most complete, seamlessly integrated CRM and Marketing Solution in the Industry: Inventory Management, Internet Lead Mgr, Showroom Control, Missed Opportunity Research Call Center, Desking with Push to DMS, BDC Software, Marketing Solution with Email-Texting-Live Calls, Complete Service BDC, DMS and Telephony Integration and more.
Published: Thursday, June 5, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
global provider of contact center services and back-office processing
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...