News : AutoLoop Introduces Engage
Clearwater, FL, Oct 13, 2014 -- AutoLoop introduces Engage, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all inbound sales and service calls for dealers, perform unsold prospect surveys to increase sales and provide true ad sourcing, service new and aged Internet leads, and improve dealership CSI.
"Data collected from the thousands of customers we have spoken with shows that dealerships often answer only one of six incoming sales and service calls properly, and that in service departments more than 70 percent of inbound calls can go to voicemail or result in customer hang-ups from long holds," said Keith Shetterly, Vice President of AutoLoop Engage. "Capturing and engaging these missed opportunities is critical for dealerships to stay competitive and build customer loyalty. That's why we named the product Engage."
Agents undergo rigorous training in AutoLoop's Adept AgentTM program and are continually focused on getting the best results for dealer clients. They engage with customers to increase sales and improve dealership CSI.
"Because we are a third-party service, customers are more comfortable opening up to us, and our agents get to know the 'true voice' of the customer," said Shetterly. "We find out the real reasons why the customer didn't buy, gather valuable CSI information, and drive a significant percentage of customers back to the dealership. Over time our unmatched customer engagement results in improved processes, better customer retention, and increased profitability."
Posted by Veronica Silva Cusi, news correspondent
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Since 2005, AutoLoop’s commitment to “Retention Through Engagement” has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher satisfaction ratings. With an all-encompassing platform that monitors customer DMS activity in real-time, AutoLoop automatically triggers personalized custom messages through voice, email, SMS and direct mail to precisely targeted customers. The 2014 acquisition of CAR-Research, LLC, has led to expanded resources, including an integrated CRM and a full-service call center.
Published: Tuesday, October 14, 2014