News : Automation Anywhere Acquires Klevops to Maximize Collaboration Between Humans and Bots
San Jose, CA, USA, Aug, 2019 -- Automation Anywhere, a global provider in robotic process automation (RPA), announced that it has acquired Klevops, a privately-held company based in Paris.
With the acquisition, Automation Anywhere fast forwards the RPA category to Attended Automation 2.0, where managers can orchestrate workstreams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience.
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"We are taking a bold step forward in delivering Attended Automation 2.0, a next-generation RPA solution that changes the way people work," said Prince Kohli, Chief Technology Officer, Automation Anywhere. "The acquired technology from Klevops will alter the dynamics between attended and unattended automation making it a foundational solution for companies scaling their automation initiatives across all industries. This is especially relevant to contact center-intensive industries like banking, financial services and telecommunications."
"Klevops shares a similar mission to create business value through human-to-bot collaboration improving how we solve customer service challenges," said Nicolas Piau, Chief Technology Officer and Co-founder, Klevops. "We are delighted to join Automation Anywhere and believe this acquisition will allow us to address the inevitable demand for attended automation and the ability to automate a broader range of tasks."
"As the demand for RPA continues to increase across multiple industries, acquisitions like this one will be part of Automation Anywhere's growth strategy as we continue to help solve customer pain points and automate a greater number of business processes," said Peter Meechan, Chief Corporate Development Officer, Automation Anywhere. "Attended automation is typically triggered by a single person. The combined solution of Klevops and Automation Anywhere's attended automation creates the industry's first capability to enable bots driving actions with multiple human teams to coordinate their activities."
Posted by Veronica Silva Cusi, news correspondent
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About Automation Anywhere:
Automation Anywhere is a provider in Robotic Process Automation (RPA), the platform on which the world's leading organizations build Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies.
Published: Monday, August 5, 2019
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