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News : Automation Drives Performance for Xerox Clients
Norwalk, CT, USA, June 27, 2016 -- Xerox’s (NYSE:XRX) ability to incorporate automation to improve traditional, manual processes in customer care and finance and accounting is being recognized as one of the best approaches in the business process outsourcing industry.
Analyst firm HfS Research placed Xerox in the High Performers category in two separate reports – the 2016 Contact Center Operations Services Blueprint Report and the 2016 Finance and Accounting As-a-Service Business Process Outsourcing Blueprint Report, which rank service providers on their innovation and execution abilities.
The reports note Xerox’s innovative approach to achieving a customer care vision leveraging all channels simultaneously and its capability to transform F&A departments to digital operations that enable more informed business decisions.
"This recognition stems from our strategy to integrate automation technology into processes that were previously carried out manually," said RG Conlee, chief innovation officer for Xerox Services. "We’ll continue to redesign business processes and augment them with technology to unlock value for our clients."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Xerox
Xerox Corporation is a fortune 500 global document management company (founded in 1906) which manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut (moved from Stamford, Connecticut in October 2007), though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Tuesday, June 28, 2016