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News : Avaamo Announces Contact Center AI Solutions to Accelerate Call Center Automation

#contactcenterworld, @avaamohq

Los Altos, CA, USA, June 23, 2021 -- Avaamo, a provider of Conversational AI, announced three new Contact Center AI solutions, to accelerate call center automation. Contact center leaders can now achieve their automation goals including:

• Servicing and streamlining inbound calls
• Automating outbound calls
• CX performance across digital channels, human and virtual agents

Customers can now leverage Avaamo’s conversational AI platform to create a single self-service infrastructure to automate and transform the entire CX experience across IVR, web, messaging, chat, mobile, and smart home devices.

Seamless interoperability with Cisco, NICE, and Genesys

Avaamo’s Contact Center Ai solutions offer seamless interoperability with existing call center technologies such as Cisco, NICE, or Genesys. Our experience with dozens of implementations supports rapid deployment combined with flexible configuration. This allows call center leaders to immediately leverage AI technologies without impacting existing call canter configurations or call routing infrastructure.

According to a recent McKinsey report, 29% of customer service agent responsibilities can be automated with technology.

"In an environment where call center automation has become a business imperative with rising call volume and increased customer expectations, Avaamo’s Contact center AI solutions are helping large enterprises advance digital engagement by automating the lifeblood of the call center – inbound and outbound calling," said Ram Menon, Founder, and CEO of Avaamo. "The customer experience industry is at a crossroads. After years of incremental tinkering with interactive voice response systems, our AI technology can make contact center operations wildly more productive" he added.

#contactcenterworld, @avaamohq

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Avaamo:
Company LogoAvaamo is an omni-channel conversational AI platform that allows global enterprises to deliver exceptional experiences to customers, employees, and partners. Avaamo's patented artificial intelligence technology across a broad area of neural networks, speech synthesis, and deep learning, automates conversations in large enterprises including healthcare, telecom, financial services, education, retail, insurance, and many more industries. It also automates vertical specific interactions for HR, IT service desk, supply chain, and more.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

3.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
 

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