Los Altos, CA, USA, June 23, 2021 -- Avaamo, a provider of Conversational AI, announced three new Contact Center AI solutions, to accelerate call center automation. Contact center leaders can now achieve their automation goals including:
• Servicing and streamlining inbound calls
• Automating outbound calls
• CX performance across digital channels, human and virtual agents
Customers can now leverage Avaamo’s conversational AI platform to create a single self-service infrastructure to automate and transform the entire CX experience across IVR, web, messaging, chat, mobile, and smart home devices.
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Seamless interoperability with Cisco, NICE, and Genesys
Avaamo’s Contact Center Ai solutions offer seamless interoperability with existing call center technologies such as Cisco, NICE, or Genesys. Our experience with dozens of implementations supports rapid deployment combined with flexible configuration. This allows call center leaders to immediately leverage AI technologies without impacting existing call canter configurations or call routing infrastructure.
According to a recent McKinsey report, 29% of customer service agent responsibilities can be automated with technology.
"In an environment where call center automation has become a business imperative with rising call volume and increased customer expectations, Avaamo’s Contact center AI solutions are helping large enterprises advance digital engagement by automating the lifeblood of the call center – inbound and outbound calling," said Ram Menon, Founder, and CEO of Avaamo. "The customer experience industry is at a crossroads. After years of incremental tinkering with interactive voice response systems, our AI technology can make contact center operations wildly more productive" he added.
Posted by Veronica Silva Cusi, news correspondent
Avaamo is an omni-channel conversational AI platform that allows global enterprises to deliver exceptional experiences to customers, employees, and partners. Avaamo's patented artificial intelligence technology across a broad area of neural networks, speech synthesis, and deep learning, automates conversations in large enterprises including healthcare, telecom, financial services, education, retail, insurance, and many more industries. It also automates vertical specific interactions for HR, IT service desk, supply chain, and more.
Published: Friday, June 25, 2021
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring